Jesús Mejías Expósito
José Manuel Díaz González (Universidad de La Laguna, España), Aitana González Castilla (Servicio Integral de Atención a las Personas Sin Hogar de Santa Cruz de Tenerife, España), Galilea Alejandra Parra Castillo (Servicio Integral de Atención a las Personas Sin Hogar de Santa Cruz de Tenerife, España).
Topic: The impact of the intervention of the Mobile Outreach Units with the homeless
Introduction. Homeless people who spend the night in the open or in the settlements of Santa Cruz de Tenerife constituting one of the most vulnerable groups within the reality of homelessness, interfering with multiple factors at a structural and personal level that must be integrated and incorporated into the processes of intervention of street units. These services constitute the gateway to the social services system and facilitate access to community resources. The outreach model is conducive to the development of flexible and creative actions, the generation of bonds and relationships of trust, and the adaptation of the intervention to the needs, expectations, and vital moment of the people. Objectives. Determine the characteristics of the care and the impact of the interventions developed by the mobile outreach units. Methodology. An indicator record sheet is designed with the different actions and the information of the 386 people attended throughout the year 2022 is collected on a daily basis. Results.
All the people detected during that period had a reference team and an individualized intervention process began where the different needs detected were worked on based on the different personal areas. A large number of social attentions are obtained (11.570), viewings in the usual places of overnight stays (6.132), multiple efforts (3.064), transfers (2.425) and accompaniment (650) to community resources, and approach to the own services for homeless people. Discussion. The mobile outreach units are one of the direct care services that facilitate the participation and social integration of the homeless. It is necessary to continue researching the impact that this service has on the intervention with the group to facilitate the adaptation of intervention strategies and improve their effectiveness and efficiency.